Use case · Outbound
Payment reminders that stay polite and keep a record
The agent reminds customers about a due amount, asks whether they can pay by the due date and records the date they promise. If someone disputes the amount or reports hardship, the agent does not argue: it notes it for your team.
How it works
- Step 1
Load amount and due date
Each contact carries its own amount due and due date, so the agent states the right facts.
- Step 2
State it once, ask once
The agent states the amount and date a single time and asks whether payment will be made by then.
- Step 3
Record the promise
A promised date is stored as a structured field you can filter and export.
- Step 4
Disputes go to people
Disputes, hardship and anything the agent cannot answer are flagged for a team member to follow up.
What a call can sound like
- AgentHello, may I speak with Mr. Verma? This is an automated assistant calling from Apex Finance about an upcoming payment.
- CustomerHaan, main bol raha hoon.
- AgentThank you. Your EMI of 4,200 rupees is due on the 10th. Will you be able to pay by then?
Illustrative conversation with a made-up business. Not a customer call.
What you capture
- Promise-to-pay date
- Date the customer committed to
- Already paid
- Yes or no
- Dispute reason
- In the customer’s words
Outcomes you can filter by
- Promised to pay
- Already paid
- Disputed
- No commitment
- Wrong person
Who uses it
- NBFCs and lenders
- Utilities and subscription businesses
- Schools and institutes collecting fees
- Rental and leasing businesses
Calling it responsibly
You are responsible for following your regulator’s rules on recovery and customer contact. DialBots enforces calling hours and do-not-call blocking, and the agent will not discuss a debt with anyone other than the contact.